Changing and Improving

Seeking out opportunities to create effective change, and being open to change and improvement yourself.

What this behaviour means

Assessors want evidence you identified an improvement yourself (rather than only implementing a change handed to you) and can show it actually worked, including how you handled resistance if there was any.

What assessors are looking for

• That you identified the need for change, ideally proactively rather than being told to
• A reasoned case for the change, not just an instinct that something should be different
• How you handled any resistance or scepticism to the change
• A measured result — the change actually being adopted and working, not just proposed

Common mistakes

• Describing a change that was mandated from above and implemented, with no evidence of your own initiative
• No mention of resistance or difficulty — most real improvements meet some pushback, and showing how you handled it is part of what's being assessed
• Stopping at the proposal stage without evidence the change actually delivered a result

How to structure your STAR example

Situation

Describe what wasn't working and how you noticed it — a pattern, a piece of feedback, a repeated inefficiency.

Task

State what you set out to change, and whether this was your own initiative.

Action

Show how you built the case for the change and brought others with you, especially if there was resistance.

Result

Give the outcome of the change once adopted — a measurable improvement, and evidence it stuck rather than being a one-off.